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Complaints Procedure

We believe you deserve a courteous, fair and prompt service.

We strive to treat all our customers fairly.

If you feel something isn’t right…

…then please let us know by emailing us at complaints@growthinvest.com.
If you would prefer to telephone or write then please use our details on our Contact page.

If there is an occasion…

…when our service does not meet your expectations please contact us to help us deal with your issue quickly and effectively.

As an Appointed Representative firm we are obliged to follow best practice and the FCA guidelines.

When we receive your complaint…

…we will respond within 7 business days via email or if the complaint was by letter, the reply will be sent first class on the 7th business day after the complaint was received.

We will acknowledge the complaint within 5 business days of receiving it and keep you informed of progress and do our best to resolve matters to your satisfaction within 8 weeks.

If we are unable to do this you may be entitled to refer the complaint to the Financial Conduct Authority or Financial Ombudsman Service (subject to various conditions, e.g you cannot be a large charity or trust or business of certain size).

Contact details

Email : complaints@growthinvest.com
Phone : 020 7071 3945

WHAT WE DO

OUR PLATFORM

INVESTMENTS

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KNOWLEDGE CENTRE

LEGAL

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GrowthInvest is a trading name of EIS Platforms Limited. EIS Platforms Limited (FRN: 694945) is an appointed representative of Sapphire Capital Partners LLP (FRN:565716) which is authorised and regulated by the Financial Conduct Authority in the UK.

All rights reserved © GrowthInvest 2024

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RISK WARNING

The investments and products that are referred to on this website and made available via the GrowthInvest platform are not suitable for everyone. They are generally higher risk and require a longer investment term. Many of the investments are in alternative and tax efficient products this involves additional risks, including illiquidity, lack of dividends, loss of investment and dilution. It should be done only as part of a diversified portfolio. There is no assurance that the investment objectives of any investment opportunity will be achieved or that the strategies and methods described herein will be successful. Please consult our full risk warning on our site for more information. Investments should only be made by investors who understand these risks.

Platform accounts are limited to investment professionals, such as financial advisers and wealth managers, and their advised clients, as well as individuals in the UK who must self-certify as Restricted Investors, Sophisticated Investors, High Net Worth Individuals, or Professional Investors before considering investment in any featured products.

EIS Platforms Limited (Trading as “GrowthInvest”), Sapphire Capital Partners LLP, and their affiliates do not offer financial, legal, or tax advice regarding investments. Prior to making any commitments, investors are strongly advised to seek independent financial guidance, especially if they have concerns about the suitability of an investment for their unique circumstances. It’s important to note that investments made may not be covered by the Financial Services Compensation Scheme (FSCS). For more information, please consult the FSCS website: https://www.fscs.org.uk.

While every effort is made to maintain the accuracy of the information on this website, we cannot guarantee its accuracy. The content reflects our understanding of current products and tax regulations, subject to potential changes in the future. This information is provided for general informational purposes only and should not be construed as an offer or solicitation to buy or sell securities, or as investment or tax advice. If you have any doubts about the suitability of the products for your situation, we recommend seeking financial or tax advice. EIS Platforms Limited and Sapphire Capital Partners LLP is not responsible for the content of external third party material featured on our website. The website is not directed at or intended for publication or distribution to any person (natural or legal) in any jurisdiction where doing so would result in contravention of any applicable laws or regulations.

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