We Are Fast Growing
We often have new positions available, which we will post here. Check out our latest openings below.
We’re always on the lookout for talented people who could bring their energy and skills to our team, so if you don’t see a role that matches your skillset, please send your CV and a covering email through to careers@growthinvest.com to be considered for future positions.
Current Vacancies
To apply for any of these positions, please send your CV and a covering email to careers@growthinvest.com.
Job Title: Client Service Manager
Location: City of London
Salary: Competitive, based on experience
At GrowthInvest, we make alternative investments more accessible for wealth managers, financial advisers and their high value clients. Through our platform and technology, we empower our clients to access alternative and tax efficient investment solutions by providing choice, transparency, oversight and education; alongside continuous innovation and excellent customer service.
For the right person, this role has fantastic potential for growth, with the chance to take on responsibility from the outset, build relationships with clients and partners, and sharpen your commercial knowledge and operations skillset. We’re looking for somebody who can be an ambassador for GrowthInvest, with the energy and ambition to make a big impact in our fast-growing team.
We are growing rapidly and are now seeking a talented and motivated Client Services Manager to join our team.
The Role
As a Client Services Manager, you will be responsible for delivering an exceptional client experience by managing relationships with financial advisers, investors, and key stakeholders. You will play a crucial role in ensuring smooth onboarding, responding to queries, and maintaining high levels of satisfaction with our platform services. This is an exciting opportunity to join a dynamic and fast-paced environment where you can make a real impact.
Key Responsibilities:
- Serve as the primary point of contact for clients, financial advisers, and intermediaries.
- Manage client onboarding processes, ensuring a seamless experience.
- Address and resolve client queries efficiently and professionally.
- Develop, streamline, and optimise client service processes to enhance efficiency and effectiveness.
- Manage, train, and mentor the client services team, fostering a high-performance culture.
- Work closely with internal teams (operations, compliance, product, and technology) to enhance service delivery.
- Provide training and support to advisers and clients using the platform.
- Monitor client interactions and feedback to drive service improvements.
- Ensure all client interactions comply with regulatory and company standards.
- Assist in the development of client engagement strategies to enhance retention and satisfaction.
About You:
- Experience in client services, account management, or relationship management, ideally within financial services, fintech, or tax-efficient investments.
- Excellent communication and interpersonal skills.
- Ability to manage multiple client relationships and queries effectively.
- Detail-oriented with strong problem-solving abilities.
- Comfortable working in a fast-paced, technology-driven environment.
- A proactive and client-focused mindset, always striving for excellence.
- Leadership experience, with the ability to manage and develop a team.
Nice to Have:
- Strong understanding of tax-efficient and alternative investment products (e.g., EIS, SEIS, VCTs, pensions, ISAs).
- Experience in developing and implementing process improvements.
- Leadership experience, with the ability to manage and develop a team.
What We Offer
- A dynamic and supportive team and work environment with great career growth opportunities in a growing fintech company.
- Competitive salary
- The chance to work at the forefront of alternative investment technology.
- Skills development – continuous learning is part of our culture
- Remote and flexible working – remote, office, co-working spaces, or a combination
- 25 days annual leave as standard (exclusive of bank holidays)
- Cycle-to-work scheme
- Pension scheme (employer contribution matched)
If you are passionate about excellent client service and want to be part of an innovative and forward-thinking fintech company, we would love to hear from you!
How to Apply:
Please submit your CV and a brief cover letter outlining your experience and why you would be a great fit for this role to mailto: careers@growthinvest.com.
University Students
Are you looking for an industry placement, internship or graduate role at a London based fintech, that is fast-growing in Venture Capital and Private Equity? Then register your interest below!
University Partnerships
We have been working with several universities in the UK, collaborating with entrepreneurship departments and providing educational mentorship programs for students looking at a career in Start-ups and Entrepreneurship.
If you are a university and would like to explore partnership opportunities, please contact careers@growthinvest.com.
